TradeMark™

ColorWave™ Paint System:

Raynor provides a five-year warranty for the ColorWave Paint System (exterior only) against chipping, cracking, and peeling (loss of adhesion) from the date of delivery to the original purchaser. This warranty covers defects in materials and workmanship under normal use and proper maintenance. Please note that fading, as well as chipping, cracking, or peeling caused by dents or scratches, are not included in this coverage. Additionally, for doors made with polyurethane insulation, a solar reflective paint formulation is required to maintain the warranty. Ordering a color that does not meet this requirement will void the warranty for the ColorWave Paint System. Field applied paint is not covered by this warranty. This warranty applies only to the original purchaser and may be subject to inspection before approval of any claim.

Overlay Trim:

Single Family Residential: Raynor® warrants the overlay trim boards against losing adhesion for a period of five (5) years and ten (10) years from discoloration if the overlay board is white, almond, desert tan, or has a factory painted ColorWave color with a light reflective value (LRV) of 50 or higher, on manufacturer’s date of delivery to the original purchaser. LRV measures the percentage of light a paint color reflects and is measured on a scale ranging from zero (absolute black, absorbing all light and heat) to 100 (pure white, reflecting all light). Choosing a door that has a smaller LRV will soak up light and heat up faster, these color doors are not suitable for areas exposed to direct sunlight.

If overlay trim boards are black, bronze, brown, charcoal, sandstone, or factory painted ColorWave with a color that has a LRV of 50 or less, warranty is good for one (1) year against adhesion loss from date of delivery to the original purchaser. Doors that receive direct sunlight must use a lighter color paint with a LRV of 50 or higher in order to be warranted and replaced. Fading is not covered by this warranty. Field applied paint is not covered by this warranty.

This limited warranty excludes: 1) rust caused by damages or scratching; 2) damage resulting from exposure to corrosive chemicals, corrosive fumes, salt environments including coastal areas, condensation, water or fire; 3) damages caused by accident, improper use, negligent operation, improper installation, improper maintenance or normal wear; 4) shipping, installation, or labor charges; 5) defects in paints or coatings used to finish door sections; 6) any product or component which is modified, altered, or not part of the original door; 7) damages resulting from any circumstances beyond the direct control of Raynor; 8) Minor expansion and contraction gaps in overlay material.

All Other Residential (including installation on rental properties, homes owned by common condominiums associations or similar organizations): Raynor® warrants the overlay trim boards against delamination for a period of three (3) years and three (3) years from discoloration on manufacturers’ standard finish from date of delivery to the original purchaser. If overlay trim boards are field painted, paint with a Light Reflective Value (LRV) of 50 or higher on doors that receive direct sunlight (east, west or south facing) must be used. Field applied paint is not covered by this warranty.

Hardware and Springs:

Single Family Residential: EnduraCote™ Hardware: Raynor® warrants all hardware and spring components against defects in material and workmanship for as long as the original purchaser owns the home.

Galvanized Hardware: RRaynor® warrants all hardware components against defects in material and workmanship for six (6) years and springs for three (3) years from date of delivery to the original purchaser.

Raynor wind load systems are warranted against defects in material and workmanship for three (3) years from date of delivery to the original purchaser.

All Other Residential (including installation on rental properties, homes owned by common condominiums associations or similar organizations): EnduraCote™ Hardware: Raynor® warrants all hardware and spring components against defects in material and workmanship for three (3) years from date of delivery to the original purchaser.

Galvanized Hardware: Raynor® warrants all hardware and spring components against defects in material and workmanship for one (1) year from date of delivery to the original purchaser.

Warranty Limitations And Exclusions:

Under the terms of this limited warranty, for any door components that are found to be defective upon inspection by authorized Raynor personnel, Raynor will, at its option, repair or replace the defective door components. Labor charges for the installation or repairs shall be the responsibility of the consumer and must be performed by an authorized Raynor dealer.

This limited warranty extends only to the original purchaser, provided the door is installed in his/her place of residence. This limited warranty is not transferable. This limited warranty applies to residential property only and is not valid on commercial applications or commercial use from a private residence.

This limited warranty does not apply to automated parking control systems for multiple-tenant parking applications.

This limited warranty does not apply to black, charcoal, slate, and iron ore steel colors used on Raynor Aspen Series, Commercial Aspen Series, Country Manor, and RockCreeke doors when installed in areas experiencing extreme heat for prolonged periods of time. The result of these environmental conditions can elicit a failure of the polyurethane core of the door. The warranty also excludes doors which have been field painted where the paint does not include a solar reflective additive.

This limited warranty does not apply to any damage or deterioration to the door caused by abuse, negligence, missing components, accidents, use of pressure washers, dents or scratches. Shavings from trolley rails not properly removed and cleaned from the exterior door surface causing rust are not covered by this warranty. Failure to provide proper maintenance voids this limited warranty. Field applied paint failure is not covered by this limited warranty. Refer to the Care and Maintenance Instructions and Painting Instructions.

This limited warranty does not apply to damage caused by fire, an act of God, accident, vandalism or graffiti. Damage or deterioration caused by saltwater coastal areas (within two miles), hazardous or corrosive chemicals and fumes including, but not limited to, alkaline, acids, muriatic acids, road salt or salt environments, harsh cleaning agents, and fertilizers is not covered by this limited warranty.

This limited warranty does not apply to building damage caused by moisture infiltration through or around the door. A garage door system is water resistant, but not waterproof. When a garage door system is properly assembled, installed, and maintained the risk of significant water infiltration is low.

Raynor will not be responsible for paint rub on installed doors in any openings. Raynor shall not be liable for any consequential or incidental damages.

ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXPRESSLY EXCLUDED.

Some states do not allow the exclusion or limitation of consequential or incidental damages, so the above limitation or exclusion may not apply to you.

Claims for defects in material and workmanship covered by this warranty shall be made in writing with proof of purchase and photographs of the product in question to the dealer from whom the product was purchased or call Raynor at 1-800-4-RAYNOR within the warranty period. Raynor may choose to have the product returned for inspection.

This limited warranty gives you specific legal rights. You may also have other rights, which vary from state to state.

Register Your Warranty

Your registration enforces your warranty coverage and will keep you up to date on product information and offers. Register your Raynor RockCreeke warranty here.